You know I am a total Microsoft fangirl. I can drive people crazy by asking why they are using SurveyMonkey or Google Forms instead of Forms, why they are using expensive dictation software when they have built-in dication in OneNote and Word Online, and I have tons of other irritating questions 🙂
There are a few things however, that I do not like so much.
1. Lack of accurate timing on the Roadmap
We have a Roadmap-into-Planner setup, so every day I check what is new, what is relevant for IT and/or users, and if and how we will promote this.
While I can live with the sheer amount of change and the inconsistent content of the items (sometimes it is just a line, sometime it is a complete article, sometimes it has screenshots (yes, that is really helpful, more of those please!)) I do have a problem with the timings.
Sometimes we seem to have to wait forever. For instance, I have not yet seen the option to make every meeting a Teams meeting in the Outlook desktop at work, but I have seen it in Karuana’s demo’s and I have it in my home tenant. It should have been launched in March, but it is July and I still do not have it in our tenant. I, nor my team, have a clue when it will enter our tenant.
Another example: my F3-licensed test account still does not have the text options in Forms (Bold, italics, underscore, lists) in Forms that I have had for months in my E3-work account. But nowhere it is mentioned if and when this will become available for F3-users.
On the other hand, sometimes my colleagues ask me questions about something that I have not even seen yet. And my E3-work account is on Targeted Release, so I should have had it before them!
So, please make that timing a little bit more accurate, so we know what to look for, and promote, when!
2. The hype around PowerApps
This is an onpopular opinion but I am not very impressed with Power Apps, with the exception of Power Automate, although it is getting more and more complex, after nicely starting out as “the Microsoft alternative to IFFFT”. (which is a very simple workflow tool).
In many cases I simply do not see why you would create a PowerApp when you can do it perfectly well on SharePoint. Yes, a Power App will generally look better, and may be easier to use on your phone, but is that worth the extra complexity, the extra licensing, the extra consultant costs?
Additionally, it is being marketed as a “low code/no code” product. Well, as someone who does know a bit of code and generally picks up things quickly, I must say that creating a PowerApp is quite a lot of work and definitely not “low code/no code”, especially not in my type of organization. Our Microsoft partner has installed a few PowerApps and they have been hell to set up, get to work, and maintain.
3. No delegation options in Teams
Yes, I am perfectly aware of the fact that every manager should be able to make their own appointments and view their own meeting documents, but in real life things may be different. You do not want to bother managers with organizing a meeting with people with full agendas. A secretary/personal assistant can do that. A secretary/p.a. can take a lot of work out of a manager’s hands so the manager can focus on the skills they were hired for. Call me oldfashioned, but I think the secretaryp.a. still plays a valid role in organizations.
While Outlook has a ton of options to share mailbox and calendar and what not between manager and secretary/p.a., Teams, especially private chat, is very much a personal tool. It does not allow delegation and it does not accomodate group mailboxes or group accounts. Yet, Teams is being promoted as “THE new place to do your work”. If we want Teams to be the only work tool you need, there should be delegation options for secretaries/p.a.’s, otherwise there is not much point for those people to move away from Outlook.
There’s a User Voice item out there: Delegate capability – Welcome to UserVoice!
4. Differences desktop/online
I told you before that the majority of our users has an F3-license and works exclusively with the web apps. (Except for Teams, where we have the desktop app installed for everyone).
While the web apps are very good and getting better quickly, they lack some functionalities of the desktop apps, and that can lead to questions and irritations. These often come from people who have worked at another organization where the desktop apps were the norm, and they sometimes have difficulty switching to the web apps.
We always try to come up with either the way to do it (some things are just in a different location, you need to check View > Reading View to see the final document) or with an alternative, such as the Watermark. We do not know every small package of functionality so we are often surprised by a question and then have to investigate the options. Sometimes we redirect people from Word or Excel to PowerPoint (e.g. when they use a lot of graphs or pictures), sometimes we replace a document with a Form or a SharePoint list, etc.
While this is often fun and challenging, it can be a nuisance when people really need the desktop app because they work with another software that only works with the desktop apps. Some people need to sync an Excel file from another system once a week, or once a month, and then they need the desktop since the web app does not do that. If we switch them to an E3-license for those 5 minutes a week, chances are that they will never learn to appreciate the web apps.
So, to Microsoft: the fewer differences there are between the two app versions, the better. And to Microsoft partners and developers of software and apps: please make your products compatible with the web apps, not with the desktop apps.
Are there any things you do not like about the 365 suite?
Please let me know!