So I thought to share my story, triggered by the workshop that Steve Bynghall and Chris Tubb hosted at the recent edition of IntranetNow. They showed their newly developed “Intranet and Digital Workplace Skills Matrix” which can be used to help teams determine if all relevant skills are covered and if not, which gaps need to be filled.
But…it can also be a useful and fun exercise for yourself. In the workshop, Steve and Chris asked us to mark those boxes where we have experience. It was interesting to see that I have worked in each of the 5 categories and I think I was the only one who could say that. I usually describe my work as “helping people with using SharePoint and Office365” but within that definition I appear to have had very different roles over the years.
So, as an example of how to get insight in your own career, let me share my career path with you:
1. Knowledge Management
After 20 years in new (food) product development, I started a role in Knowledge Management in the same organization, which at that time focused on new product development. Part of the project meant I had to share the outcomes on the intranet. This ticked a number of boxes in the Content and Communication “arm” mainly.
2. Intranet adoption (awareness and training)
During my Knowledge Management project I met the intranet team and they asked me to help them create more awareness and use of the intranet. In this role I tried to make people aware of the intranet and how people could use it for themselves. I also did some basic troubleshooting, support and training. At that time (around 2003 or so) intranets were generally custom-built and options were limited – apart from a Frontpage website, a home-built “document cabinet” and a Forum tool there was not much else. Still, in an international organization even these limited tools helped to share information with colleagues in other locations and businesses, so a number of people were very active on the intranet.
The boxes ticked made a shift to the right.
3. Intranet adoption (configuration)
Then we moved to a SharePoint (2003) intranet and found so many options to help employees, that we decided to act as internal consultants, identifying painful processes and configuring sites to facilitate the processes and make them more efficient. I have blogged about this earlier:
That was a wonderful job which taught me a great deal about business processes AND about SharePoint!
4. SharePoint site collection manager
After being made redundant as result of a reorganization, I found another job at a multinational organization. My role was to act as the site collection administrator, making sure procedures around customizatons were adhered to, the site collection did not grow too large (yes dear reader, in that 2007 SharePoint each site collection was allowed 2 GB, which is not much in current standards), doing housekeeping on empty sites etc. I also configured sites, did troubleshooting and gave advice and trainings.
5. SharePoint, Yammer, Video support
When we had launched our new intranet on SharePoint Online, I was part of the support team, figuring out issues with permissions, document management, pages and web parts, Yammer and Video. I also curated and created help materials and was in charge of a successful Yammer group on Office365, where we answered questions and informed people about changes in functionality or issues, and where people shared tips and tricks.
6. Office 365 adoption
My last role at that organization was to help people use the various elements of their digital workplace. The focus was on Office 365 but other all-employee tools were in scope as well, such as Adobe Creative suite license changes and a new password reset system. I was helping with software launches and changes by figuring out how much and what type of adoption effort was needed, finding help materials (or creating them if they were not available) and providing communication and training to local support people.
7. Office 365 functional management
A few months ago I had the opportunity to change jobs..in a big way! After 35 years of working in multinational commercial manufacturing organizations, I now work in an all-Dutch mental health care organization.
I am still providing second line support, I am an Office 365 portal administrator, I help people understand all tools within Office 365, I invent solutions for awkward processes, I create training materials if I can not find them in Dutch, co-decide which of the endless changes in functionality needs to be communicated, and everything else about Office 365.
So, which boxes have I ticked? Check it out:
You can see some skills coming back in almost every role. Of course I have my personal interests that I try to incorporate into each role. But also my (then) existing skillset and earlier experience have influenced the boxes that I have selected. I always try to create a role with maximum interest and learning opportunities for myself.
I can heartily recommend this to get an insight into your own career. Give it a try!
Image courtesy of James Wheeler on Pexels.com