Recently someone reported an issue with Following. Whenever he wanted to follow a site or a document, he got this message:
- I did a screenshare with him to find out what exactly he was doing. Sometimes seeing someone’s screen or actions provide you with a clue, but he did the correct things and there was nothing weird in his screen either.
- I asked my more technical colleague and he came up with something good. Do you know where Followed Sites (or Followed Documents) are stored?
Follow a site and then click on the confirmation popup that appears.
- I ended up on a page with “yourname/my.sharepoint.com/personal/” in the URLand this is…
- I replaced the last bit of the URL, to the right of the tenant name, with _layouts/15/viewlsts.aspx?view=14
- I saw the Site Contents of my OneDrive, with the Social List at the bottom.
- When clicking the ellipses next to the Social List and clicking Settings, I ended up in the list, which has several content types and a ton of columns.
- I asked the user to give me Full Control to his OneDrive, as this is out of my normal support scope so I do not have admin access.
- I compared the Social List of the user with my own.
It appeared that his Social List missed two columns: File Type Prog ID and Server URL prog ID.
- Also, on his Delve profile, any hints of his OneDrive were missing in his profile card. I looked at the Delve profile of unknown colleagues and there is always a mention of “[person name] ‘s OneDrive” even when no files are shared.
(I can not show that as I am the only person in my tenant)
- I searched on the internet and found mentions about being unable to follow sites but the problems (one user, some users, all users), causes (the application pool account has no access to the database, security updates, a setting not configured correctly) and solutions were very mixed and I could not find anything about those ProgID’s.
Well, uh…this is beyond my scope and a different team supports OneDrive, so I have assigned the incident to another team. SharePoint Holmes failed…:(
But although I have not managed to solve this, I have spent some enjoyable time digging into new territory and learning something new.
Which issues have you found with Following Sites and how have you solved them?
About SharePoint Holmes:
Part of my role is solving user issues. Sometimes they are so common that I have a standard response, but sometimes I need to do some sleuthing to understand and solve it.
As many of my readers are in a similar position, I thought I’d introduce SharePoint Holmes, SharePoint investigator, who will go through a few cases while working out loud.
Detective image courtesy of 422737 on Pixabay
Drums image courtesy of posterize at FreeDigitalPhotos.net