SharePoint Holmes and the Missing Menu-item

SPHolmes-EditPageThe case

“I am officially the owner of the site, but I can not manage the site”, the user had written in the description field of the incident.
I asked her what exactly she was trying to do that was impossible, and she said she had wanted to make changes to the homepage of the site.

“But the menu in the gear wheel does not look like the training materials”, she said. “Please see attached screenshot”.

Now that was an interesting screenshot!

SPHolmes-EditPage-Gear wheel
“Site settings” but no “Edit page” in the menu!

I could have asked her if she was able to go to the homepage from the Site Pages or Pages library and if she would have been able to conjure up the Page tab and do it from there, but I was so intrigued by the screenshot that I decided to do some investigation. After all, the “Edit page” option needs to be there and I could better fix that once and for all than waste her time with workarounds. Her problem was not so urgent that she needed the workaround.

And to be frank, I hoped it would turn out to be another SharePoint Holmes topic 🙂

The investigation

  1. Of course, I checked the permissions first. They looked OK. (You know the Dutch words by now, right? 🙂 )

    SPHolmes-EditPage-Permissions
    Owners with Full Control, Members with Edit, Visitors and another group with Read permissions – looks normal!
  2. Yes, she was in the Owners group with Full Control.

    SPHolmes-EditPage-InOwnersGroup
    Mystery Guest is in the Owners group.
  3. I checked the items with unique permissions. The Site Pages library was one of them.
  4. Aha, the Site Pages library had very limited permissions – only Visitors had Read access and that was it. As the Visitors group contained a company-wide AD group, I knew she had access – but only with Read permissions.

    SPHolmes-EditPage-SitePagesPermissions
    Fortunately a wide audience could see the site’s pages – but nobody could edit them!
  5. I checked the Homepage permissions to be on the safe side, and that inherited permissions from the library. So she could see the homepage but not edit it.

The solution

I added the Owners group back to the Site Pages library with the proper permissions. I informed the Site Owner that she had removed the permissions of everyone except the Visitors.
She informed me that “Edit Page” was now in her Gear Wheel menu and she could edit the page again. Problem solved!
I suggested to think about what she wanted to do with this library – keep it like it was with only Owner and Visitor groups (to avoid unwanted edits) or to inherit the permissions from the site.

I wish I had something more deep and interesting to conclude than: “SharePoint permissions are difficult to understand and manage”. 😦

But if you ever come across a screenshot like that, you know what to do!

About SharePoint Holmes:
Part of my role is solving user issues. Sometimes they are so common that I have a standard response, but sometimes I need to do some sleuthing to understand and solve it.
As many of my readers are in a similar position, I thought I’d introduce SharePoint Holmes, SharePoint investigator, who will go through a few cases while working out loud.

Image courtesy of  Clker-Free-Vector-Images on Pixabay.

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