Training in a web conference

TrainingAlthough this example is actually about Live Meeting/Lync and not about SharePoint, is does illustrate my point that you can do more with your existing toolset than you think!

What was the problem?

One of our content experts needed to train about 150 people across Europe. She had always visited each country when there were a few people who needed training, but she was now looking for an option that would save time and money.

An official e-learning module was rather expensive, especially if it was for only 150 people.  Also, only an external person would be able to make adjustments to the module afterwards. And she did not need all the functionalities of a dedicated Learning Management System (LMS).

So we had to think of another way to meet her needs.

What is the solution?

We decided to use PowerPoint, a Team Site and a standard Live Meeting (web conferencing) with poll and recording functionalities.

To make her feel comfortable with the tool, we helped her with

  • setting up a meeting with the desired options
  • sending out custom invitations
  • creating and managing polls
  • handling the Q&A panel
  • looking at the meeting reports (attendees and poll results, which would serve as her “LMS”)
  • creating a  recording
  • a “dry run” to fix any functional issues she might encounter, and to give feedback on other aspects of the training
  • attendance at the first session to make sure she felt comfortable and could focus on the content of her training

The PowerPoint, the training schedule and the recording were stored in a Team Site, along with other content on the topic.

TraininginLiveMeeting
The different parts of the training

 

 

PollinLiveMeeting
The different parts of the training

 

 

What are the benefits?

Of course this saves her time and money, but also

  • All trainees can easily access the training, since there were no password barriers.
  • Doing the training via Live Meeting enables her to have personal interaction with all attendees. This would not have been possible with an e-learning module.
  • The interaction and discussions are much richer than in her one-country-trainings, since every session attracts attendees from different countries.
  • New employees have a faster learning curve because they can watch the recording as soon as they need it.
  • Giving this training several times, and analyzing the poll results, allows her to continuously and quickly adjust the training to the needs of the audience.
  • She can make any changes herself – it just needs an update in the presentation and a new recording.

So, once again it shows you do not always need a lot of fancy new shiny software to be able to meet your business goals! Check what you already have at your disposal, use your creativity and off you go!

Do you have a good example of using web conferencing? Please share it!

Image courtesy of jscreationzs at FreeDigitalPhotos.net.

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